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HomeFurniture Protection

At Oak&More, our furniture is built to be enjoyed for years to come. Everyday living can sometimes leave its mark, which is why we've created our Furniture Care Plan. Designed to provide additional support throughout your ownership, it offers added peace of mind from the day your furniture is delivered.

Call us today on…

0208 0230159

Our plan offers support for...

WOOD

Scratches
Dents
Heat marks

UPHOLSTERY

Rips
Stains
Damage from pets

MARBLE

Scrapes and scratches
Chips
Water and heat damage

GLASS

Cracks
Scratches
Chips

Why Choose Our Furniture Care Plan?

Instant support from the moment your furniture arrives

One-off cost with no hidden fees

6 year plan with unlimited support requests up to the value of your item

Ideal for family homes and those with pets

Peace of mind for you and your family

Call us for more details and to start your support today on…

0208 0230159

Furniture Care Plan – Terms & Conditions

Plan Overview

Our Furniture Care Plan has been designed to provide additional support throughout your ownership, giving you added peace of mind should the unexpected happen during everyday living.
This Furniture Care Plan is powered by Staingard Protect’s ProtectPlus care plan, designed to keep your furniture looking its best for longer.
This Furniture Care Plan is not an insurance policy.
Support is provided at the discretion of Staingard Protect in line with these terms.
The plan applies to furniture listed on your purchase receipt.

What’s Included

Support for a range of unexpected everyday incidents that may occur during normal household use.
Your Furniture Care Plan begins from the date your furniture is delivered.

What’s Not Included

Commercial or rental use
Pre-existing damage at delivery
General wear & tear or fading
Improper cleaning or use of non-approved products
Misuse, neglect, abuse, or infestation

How Assistance is Provided

All service requests are assessed individually.
Assistance may include cleaning, repair, replacement, technician visits, advice, or retailer credit.
The type of assistance provided is at Staingard’s sole discretion.

Plan Duration

Support lasts 6 years from delivery.
Structural support begins after 12 months and continues for the remaining term.

If You Need Us

If you ever require our assistance, simply submit a support request. Every request is carefully reviewed on its own merits, allowing us to determine the most appropriate outcome based on the circumstances presented.
Submit requests via staingard.co.uk, email, or phone.
Do not attempt to clean or repair items before approval.

Your Responsibilities

Please be sure to follow manufacturer care guidelines
Maintain and clean furniture appropriately
Avoid direct heat or sunlight
Use only approved cleaning products

Cancellation & Ending the Plan

Cancel within 14 days for a full refund (if unused)
No refunds after 14 days
The plan ends if the term expires, the item is replaced, cancelled, unpaid, or false information is provided

Transfers

Plan transfers are available for a £35 fee, subject to approval

Data & Privacy

Staingard Protect manages your data responsibly
No marketing use without consent
You may request access, correction, or deletion of your data

Complaints & Dispute Resolution

If you're unhappy with how your request has been handled, please contact Staingard Customer Services. Every complaint is managed in line with the Protect6 Code of Practice, reflecting Staingard's commitment to providing a professional and fair service.

If you have a question or would like to make a complaint, please email [email protected].

General Terms

The Furniture Care Plan is a discretionary service designed to provide additional support for eligible requests. Each request is assessed individually and outcomes are determined in accordance with the terms of the plan.
Governed by the laws of England and Wales
No third-party rights under applicable law
Terms may be updated at any time
Your statutory rights are not affected